- ADOPT A FACE TO FACE METHOD
- BE A GOOD LISTENER
- DO NOT INTERPRET
- BE RESPONSIVE
- MODULATE THE VOICE
- OMIT UNFAVOURABLE REFERENCES TO THE PAST
- GIVE ADVICE ONLY WHEN IT IS SOLICITED
- AVOID NEGATIVE COMPARISON
- APPLAUD WHAT YOU LIKE AND IGNORE WHAT YOU DO NOT
GUARD YOUR WORDS AND YOUR WORDS WILL GUARD YOU
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